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Office 365 Troubleshooting With Diagnostics

Whether your organization recently moved to Office 365servicesmicrosoftoffice365cloudmigrationtargetblank relnoopeneror have been...

2 min read
Published on Apr 20, 2017
Office 365 Troubleshooting With Diagnostics

Whether your organization recently moved to Office 365 or have been a customer for years, Office 365 troubleshooting is a necessary function. As an IT admin, you need to know how to perform basic tasks.

In this guide, I’ll outline how to create Microsoft support tickets, perform a message trace and run a search security audit log.

Create Microsoft Support Tickets

If your organization doesn’t have a managed services contract with Agile IT, you can use the following instructions to create a support ticket with Microsoft:

  1. Sign in with your Office 365 global admin account at https://portal.office.com/adminportal/home.

  2. Click the “Need Help?” tab at the bottom right-hand corner. office 365 troubleshooting        

  3. Provide a brief description of the problem then select “Let us call you.” office 365 need help

  4. Input a best contact telephone number then click “Call me.”

Run a Search Security Audit Log

Sometimes you organization may need to run a security audit on a user’s account to see if the account has been compromised. To view devices that have accessed an account and where the account was accessed, use the following steps:

  1. Go to https://protection.office.com and Sign in to Office 365
  2. In the left pane, click Search & investigation, and then click Audit log search. office 365 search investigation
  3. The Audit log search page is displayed audit log

Perform a Message Trace

Troubleshooting mail flow is typically only necessary when adding a messaging appliance to your network (such as an archiving or SPAM appliance) or if you change DNS providers. Use the following steps to identify whether a message is reaching Office 365:

  1. Sign in to Office 365 Admin Center.
  2. In the lower-left pane, expand Admin and select Exchange.
  3. In the Exchange admin center, browse to mail flow > message trace. message trace exchange admin center
  4. Specify the desired values and select “search.” message trace details

Office 365 troubleshooting can be a time-intensive process. Working with an Office 365 consultant can expedite the troubleshooting timeframe and free you to focus on revenue-generating tasks.

If you’re looking to offload Office 365 troubleshooting or complete cloud management, contact one of Agile IT’s Office 365 consultants, and help streamline your organization today.

This post has matured and its content may no longer be relevant beyond historical reference. To see the most current information on a given topic, click on the associated category or tag.

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