This SOW shall remain in effect for a period of twelve (12) months from the SOW Effective Date.
Irrespective of the payment frequency stated within (monthly, yearly or any other term), and notwithstanding the duration of this SOW, the licensing and subscriptions covered under this proposal are subject to a commitment of one (1) year from the date the subscription is provisioned.
When additional customization or other work to be done during the duration of the project, if this work is outside of the scope of the SOW defined, Customer has an option to accept and approve additional work based on Time and Materials (T&M). These services are provided by Agile IT on a T&M basis based on a standard rate sheet which is available upon request. Before proceeding with out of scope support, Agile IT shall notify Customer when requested services are deemed out of scope and seek written confirmation to complete such services. Customer will be given an estimate of hours and total costs to complete the defined work. All of the T&M work is invoiced at the end of each month (thus not at the end of the total SOW).
This SOW is for remote work. In the event that one (1) or more on-site visits by Agile IT are required, each such visit is subject to a minimum accounting period of two (2) hours. In addition to the total fees listed above, Customer shall reimburse Agile IT for preapproved, reasonable and actual supplies, travel and travel-related expenses incurred by Agile IT in connection with the performance of the work. Onsite travel mileage will be billed at current IRS reimbursement rates.
With the sole exception of work defined in this SOW under section “Our Recommendation”, where an issue arises outside of Normal Business Hours, or where Customer requests work to be performed outside of Normal Business Hours, consulting services and support will be accounted for at a rate of one and one-half times (1.5) the actual time taken. For example, an issue requiring two (2) hours of work to resolve will be deducted from your allotted time as three (3) hours. Fixed fee line-items will incur an hourly fee for any unscheduled work requested by the Customer outside of business hours. Before proceeding with out of hours support, Agile IT shall notify Customer when requested services are deemed outside of Normal Business Hours and seek written confirmation to complete such services.
Normal business hours are defined as Monday through Friday, 8:00 am to 5:00 pm, excluding Federal and State public holidays based on the employee locations of their respective location (currently California, Maryland, Virginia, and District of Columbia).
Customer primary point of contact will manage logistics of stakeholder approvals.
Agile IT is not responsible for delays caused by failures; including but not exclusive to systems, personnel or environmental causes or in receiving data from Customer.
The efforts to deliver the objectives of the SOW constitute a project. In the unforeseen event where Customer needs to place the project on hold or abandon project for a period greater than sixty (60) days, a project restart fee will be required. An advisory or discovery fee may be required to validate environment and infrastructure. Agile IT shall notify Customer of any applicable additional fees prior to commencing with the corresponding services.