Back

Living with Lync: Are you Paying for Redundant Redundancy?

stylefontsize 10ptKnowing where to spend your Unified Communications dollars shouldnt involve just rolling the dice While your optio...

3 min read
Published on Mar 22, 2014
living-with-lync-are-you-paying-for-redundant-redunancy

Knowing where to spend your Unified Communications dollars shouldn’t involve just rolling the dice.  While your options for redundancy are varied, not every opportunity will be a logical fit for your organization.  Let Agile IT alleviate your concerns, and help you decide exactly where to spend your UC dollars to maximize your protection.

Living with Lync: Are you Paying for Redundant Redundancy?

This article excerpt, by Kevin Kieller, originally appeared here: https://ubm.io/1kBRKQo

Redundancy for any UC solution, including Lync, is important. Redundancy is the provision of additional or duplicate machinery parts, systems, equipment, etc., that function in case an operating part or system fails, so that the entire system does not go down. Sounds good. However, another definition for redundancy is something that provides superfluous repetition or overlapping function. This sounds definitely less good.

When you implement more than the required redundancy, i.e. superfluous components, you both create a more complicated support environment and waste money.

Without asking and understanding the answers to some key business questions, even the most experienced Lync architect cannot make the right decisions related to redundancy, and this is specifically what leads to an over-engineered and overly expensive solution. An over-engineered solution costs you more in two ways: first in the initial deployment costs and second in higher ongoing operational and maintenance costs.

You can make better redundancy decisions by asking yourself some key business questions:

1. Does work need to happen at the office? If not, in the event of a WAN failure, employees could work from home or another location (e.g. a coffee shop with Wi-Fi) or, for some professional services businesses, from a client site. If employees can work effectively from other locations, local voice redundancy and WAN redundancy may be a lower priority.

2. If physical access to the office is unavailable or branch office equipment has failed (which has happened recently in the case of some major flooding incidents), do I need employees to complete their work from an alternative location? If the answer is yes, this may point to reduced local equipment deployment.

3. If voice services are available in a branch office but no connection is available to the applications in the data center, can effective work still be done at the branch site? If the answer is no, this may point to reduced local voice resiliency requirements.

4. If local Lync voice services are available but the Lync voice services provided from the data center are not available (typically conferencing, response groups, voicemail), is this an effective work environment?

5. Would mobile phones (with sim ring for inbound calls) provide a sufficient level of voice service redundancy?

6. How can we meet desired or regulated 911 requirements? In answering this question, make sure you understand and document any legal requirements—they vary depending on geographies.

Answers to Questions Lead to Good Decisions

As with most UC architecture and design decisions, there is often no one right answer that applies to all situations. However, there is a best answer based on the specific business requirements that define your specific situation; asking the right questions to uncover these business requirements is a necessary first step. Balancing options against your specific business priorities is key to investing your UC dollars wisely.

This post has matured and its content may no longer be relevant beyond historical reference. To see the most current information on a given topic, click on the associated category or tag.

Related Posts

What Is a POAM?

What Is a POAM?

Learn how a Plan of Action and Milestones (POAM) helps meet NIST 800-171 & DFARS compliance. Understand its role in FedRAMP, security categorization, and risk mitigation.

Apr 8, 2025
8 min read
Best Cybersecurity Practices for Achieving CMMC Compliance

Best Cybersecurity Practices for Achieving CMMC Compliance

Achieving CMMC cybersecurity compliance requires strong security controls. Learn best practices for securing your IT environment, protecting CUI, and implementing MFA.

Apr 7, 2025
6 min read
8-pranks-for-windows-11-happy-april-fools

8 Pranks for Windows 11 - Happy April Fools!

Happy April Fools Day The day of the year when some IT staff think it might be humorous to do something to generate hundreds of support tickets for ...

Apr 1, 2025
3 min read
Office 365 License Comparison: Business Plans Vs. E5, E3 and E1

GCC High Vs GCC for Protecting CUI with CMMC

Learn the key differences between GCC and GCC High for handling CUI under CMMC, DFARS, and NIST 800-171. Find out which cloud meets your compliance needs.

Mar 31, 2025
4 min read
Risks of not using a CMMC RPO

The Risks of Not Using a CMMC RPO for Compliance and Certification Readiness

A CMMC RPO helps organizations prepare for certification and avoid compliance failures. Learn why working with an RPO is essential for achieving CMMC compliance.

Mar 20, 2025
8 min read
CMMC 2.0 Require GCC High for Compliance

Does CMMC 2.0 Require GCC High for Compliance?

Does CMMC 2.0 require GCC High? Learn the cloud options for compliance, data security, and protecting CUI under NIST 800-171 and DFARS.

Mar 17, 2025
10 min read

Ready to Secure and Defend Your Data
So Your Business Can Thrive?

Fill out the form to see how we can protect your data and help your business grow.

Loading...
Secure. Defend. Thrive.

Let's start a conversation

Discover more about Agile IT's range of services by reaching out.

Don't want to wait for us to get back to you?

Schedule a Free Consultation

Location

Agile IT Headquarters
4660 La Jolla Village Drive #100
San Diego, CA 92122

Secure. Defend. Thrive.

Don't want to wait for us to get back to you?

Discover more about Agile IT's range of services by reaching out

Schedule a Free Consultation